How do I make a return?Updated 8 months ago

Returns must be initiated within 28 days of receiving your order. Items must be unused and in the original packaging.

UK Returns

We have gone paperless so you won't receive a paper returns slip but you can find our Returns Portal by clicking HERE. 

Enter your six-digit order number and email used to place the order, select the item(s) you are returning and reasons for return. Print the shipping label or use the QR code that has been sent to your email after submitting your return and drop off your return at a Royal Mail Post Office location.

Returns will cost £1.95 per order and this amount will be deducted automatically from your refund.

If you wish to return items from different orders, we ask that you please send these as separate packages. This makes it easier for us to process your return and avoid any complications with your refund.

Europe & International Returns

International returns are covered by the customer, If your order was shipped outside the UK, we are unable to refund any taxes, duties, charges or delivery costs you may have paid when placing your order. You will be refunded the tax-free price of the products returned.

Please either enclose a note with your order, or write your order number on the outside of the box as our warehouse will need this information as well as the words 'Returned Goods' to avoid any customs delays.  Please choose a tracked shipping method and keep your proof of delivery until you receive your refund. 

Any refunds due will be in accordance with the price the customer initially paid.

RETURN ADDRESS:

United Kingdom