Returns
What is your returns policy?
The process is simple, and you can access the returns portal HERE. We offer a 28-day return policy from the date you placed your order. Please note that you will have 14 days from this date to register your return online, and a further 14 days for yo
How do I make a return?
Returns must be initiated within 28 days of receiving your order. Items must be unused and in the original packaging. We have gone paperless, so you won't receive a paper returns slip, but you can find our Returns Portal by clicking HERE. Enter your
What’s the online returns portal?
Our online returns portal is a quick and easy way to return your items to us. Access our UK returns portal by clicking HERE. To generate a returns QR code or returns label for printing, simply select the item(s) you wish to return. If you change your
Do I have to pay for returns?
UK Returns cost £1.95 per order, and this amount will automatically be deducted from your refund. Access our UK Return Portal by clicking HERE. For orders delivered outside the UK, access our International Returns Portal HERE.Want to check the status
EU & International Returns Guidelines
For orders delivered outside the UK, access our International Returns Portal HERE.Want to check the status of your international order? Track your order HERE.*Please note: The International Returns Portal and return fees apply to orders placed from 7
When will I get my refund?
Our returns team will be working really hard to process your return and refund as fast as possible. Please do allow 7-10 working days for the refund to be processed from when your parcel has been dropped off. During busy periods it may take up to 14
Can I return an item for an exchange instead of a refund?
We're sorry we don't offer exchanges, if a different style or size is required, we will need to ask you to send the original item back for a refund and place a new order as desired within 28 days of receiving your order. If you initially used a disco
Can I return items that I've paid for with Klarna?
Of course you can. As soon as our warehouse have received and checked your parcel, we will process your refund for you. Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app
How do I get another returns label or QR Code, I cannot find mine?
You will have received an email after submitting your return with your label and QR code, either can be used to send off your return. If you can't find the email then please do contact our Customer Services team at [email protected] with your or
Can I return items from multiple orders in the same parcel?
If you want to return items from different orders, please send them as separate packages. This makes it easier for us to process your return and means you’ll get your refund faster. For each return you process on our returns system you receive a uniq
Can I return something I received as a gift?
Yes of course, as long as they are returned in the same condition you received them in and you have all the information necessary to process the return. Please note if you do return items given as a gift the refund will be processed back to the origi