Chelsea Peers

Tracking your order is simple. You will receive an email with your tracking number as soon as your order is fulfilled, sometimes you may need to allow 24 hours before the tracking goes live. This email will link you to the carriers website where you will be able to see your parcels whereabouts and what stage it is at in its journey.You can also set up SMS notifications in order to ensure you never miss a tracking update, as well as download the app for the courier company that is delivering your order.If you are unable to locate this tracking email please contact our Customer Services team at <a href="mailto:hello@chelseapeers.com" style=" text-decoration: none;">hello@chelseapeers.com</a> with your order number and we will be able to assist you.

Tracking your order is simple. You will receive an email with your tracking number as soon as your order is fulfilled, sometimes you may need to allow 24 hours before the tracking goes live. This email will link you to the carriers website where you

How do I track my order?

FAQs

What’s your returns policy?

Can I cancel my order?

Can I change or amend an item on my order?

How do I know what size to order?

Can I return an item for an exchange instead of a refund?

Gift Boxes, Gift Cards & Gift Receipts

Why did my discount code not work?

Account Help

Can I change my delivery address?

How can I contact you?

What is the inside leg length?

What is your returns policy?

How do I make a return?

What’s the online returns portal?

Do I have to pay for returns?

European Returns Guidelines

International Returns Guidelines

When will I get my refund?

Can I return items that I've paid for with Klarna?

How do I get another returns label or QR Code, I cannot find mine?

Can I return items from multiple orders in the same parcel?

Can I return something I received as a gift?

Returns

United Kingdom shipping rates and delivery services

UK Next Working Day Delivery Information

EU shipping rates and delivery services

International shipping rates and delivery services

Will I need to pay any Customs or Duties?

Can I change the shipping service on my order?

What do I do if my order shows as delivered but I haven't received it?

Delivery

How do I apply promo/discount codes?

Do you offer Student or NHS discount?

How do I use my rewards to pay for my order?

I can't place my order?

Payments & Discount

What happens if I make a mistake with the shipping details on my order?

What should I do if I have an issue with an item ordered?

What packaging comes with my order?

I can’t find an item you had previously, when will it be back in stock?

There is a problem with the pattern design on my product

How do I find my order number?

Order Help

Sustainability

Product

B Corp

How do I track my order?Updated 8 months ago