Chelsea Peers

Payment was taken but my order hasn&apos;t gone through? Unfortunately, this issue arises when an order fails due to an error or difference in postcodes matching between billing address and the one registered to your payment method. As the order is processing the funds are taken from your account to be sent towards ours however as the order fails, the doors to our account close before the funds reach our account.This therefore leaves your funds in limbo whilst the payment system is trying to work out where they need to go. As there is nowhere for them to go, they should be returned back to your account by your bank within 48 hours.However if this is not the case please do contact our Customer Services team via Live Chat or email at <a href="mailto:hello@chelseapeers.com" id="isPasted">hello@chelseapeers.com</a> who will happily assist you with this.EU Order&#xA0;If you&apos;re within the EU and you&apos;re trying to place an order over &#x20AC;150, please contact our Customer Services team via Live Chat or email at <a href="mailto:hello@chelseapeers.com">hello@chelseapeers.com</a> who will be able to assist you with this.&#xA0;

Payment was taken but my order hasn't gone through?. Unfortunately, this issue arises when an order fails due to an error or difference in postcodes matching between billing address and the one registered to your payment method. As the order is proce

I can't place my order?

Payments & Discount

What’s your returns policy?

Can I cancel my order?

How do I track my order?

Can I change or amend an item on my order?

How do I know what size to order?

Can I return an item for an exchange instead of a refund?

Gift Boxes, Gift Cards & Gift Receipts

Why did my discount code not work?

Account Help

Can I change my delivery address?

How can I contact you?

What is the inside leg length?

FAQs

What is your returns policy?

How do I make a return?

What’s the online returns portal?

Do I have to pay for returns?

European Returns Guidelines

International Returns Guidelines

When will I get my refund?

Can I return items that I've paid for with Klarna?

How do I get another returns label or QR Code, I cannot find mine?

Can I return items from multiple orders in the same parcel?

Can I return something I received as a gift?

Returns

United Kingdom shipping rates and delivery services

UK Next Working Day Delivery Information

EU shipping rates and delivery services

International shipping rates and delivery services

Will I need to pay any Customs or Duties?

Can I change the shipping service on my order?

What do I do if my order shows as delivered but I haven't received it?

Delivery

How do I apply promo/discount codes?

Do you offer Student or NHS discount?

How do I use my rewards to pay for my order?

What happens if I make a mistake with the shipping details on my order?

What should I do if I have an issue with an item ordered?

What packaging comes with my order?

I can’t find an item you had previously, when will it be back in stock?

There is a problem with the pattern design on my product

How do I find my order number?

Order Help

Sustainability

Product

B Corp

I can't place my order?Updated 4 months ago