Chelsea Peers

<p id="isPasted">If you have received an email or notification that your order has been delivered we recommend checking with your neighbours to see if they accepted your delivery on your behalf as well as around your property in the event the courier has left your parcel in a secure or safe place. Please also check to see if an attempted delivery or calling card has been left for you to contact the courier.&#xA0;If there is still no sign of your parcel please do check your tracking information, as you may well be able to see where your parcel has been delivered to.</p><p>If you need to speak with us please do get in touch with our Customer Services team at <a href="mailto:hello@chelseapeers.com" style=" text-decoration: none;">hello@chelseapeers.com</a>.</p>

If you have received an email or notification that your order has been delivered we recommend checking with your neighbours to see if they accepted your delivery on your behalf as well as around your property in the event the courier has left your pa

What do I do if my order shows as delivered but I haven't received it?

Delivery

What’s your returns policy?

Can I cancel my order?

How do I track my order?

Can I change or amend an item on my order?

How do I know what size to order?

Can I return an item for an exchange instead of a refund?

Gift Boxes, Gift Cards & Gift Receipts

Why did my discount code not work?

Account Help

Can I change my delivery address?

How can I contact you?

What is the inside leg length?

FAQs

What is your returns policy?

How do I make a return?

What’s the online returns portal?

Do I have to pay for returns?

European Returns Guidelines

International Returns Guidelines

When will I get my refund?

Can I return items that I've paid for with Klarna?

How do I get another returns label or QR Code, I cannot find mine?

Can I return items from multiple orders in the same parcel?

Can I return something I received as a gift?

Returns

United Kingdom shipping rates and delivery services

UK Next Working Day Delivery Information

EU shipping rates and delivery services

International shipping rates and delivery services

Will I need to pay any Customs or Duties?

Can I change the shipping service on my order?

How do I apply promo/discount codes?

Do you offer Student or NHS discount?

How do I use my rewards to pay for my order?

I can't place my order?

Payments & Discount

What happens if I make a mistake with the shipping details on my order?

What should I do if I have an issue with an item ordered?

What packaging comes with my order?

I can’t find an item you had previously, when will it be back in stock?

There is a problem with the pattern design on my product

How do I find my order number?

Order Help

Sustainability

Product

B Corp

What do I do if my order shows as delivered but I haven't received it?Updated 8 months ago