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When will I get my refund?Updated 9 months ago

Our returns team will be working really hard to process your return and refund as fast as possible. Please do allow 7-10 working days for the refund to be processed from when your parcel has been dropped off. During busy periods it may take up to 14 working days.

Please allow up to 3-5 working days for your refund to land back into your account. We will refund you using the same method of payment originally used for your purchase. You’ll get a refund confirmation email too, so keep an eye on your inbox.

The total refund amount takes into account any discount codes/vouchers used on your order. All refunds made are in line with what was initially paid for the item(s) purchased. 

If we do not receive your returned goods, we will ask you to provide proof of postage, with your tracking details so that we can investigate the whereabouts of your parcel. We reserve the right to refuse a refund if you are unable to provide proof of postage.

If you have any questions please don't hesitate to get in touch with our customer services team who will be more than happy to assist you at [email protected]

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