Order Help
What happens if I make a mistake with the shipping details on my order?
Our warehouse team look forward to receiving your order and will immediately prepare it once it has been processed. There is no option for the customer to amend their address manually but there is a possibility that our Customer Services team may be
Can I change or amend an item on my order?
Our warehouse team look forward to receiving your order and will immediately prepare it once it has been processed. There is no option for the customer to cancel or amend an item manually but there is a possibility that our Customer Services team may
How do I know what size to order?
Our size guide is available on every product page making it super easy to find out what size would be the best for you. This includes the key measurements for each size and even a how to measure diagram. Click on the 'size guide' words just above the
What should I do if I have an issue with an item ordered?
Missing or Wrong Item receivedWe are sorry to hear that you are missing or have received the wrong item from your order. We will certainly make sure we rectify this for you as fast as possible. Please contact us at [email protected] so that we c
What packaging comes with my order?
We don't currently offer gift wrapping, but we are working really hard to offer this service soon and can't wait to share it with you. If you have any questions please get in touch with our Customer Services team who will be always happy to assist yo
I can’t find an item you had previously, when will it be back in stock?
Some styles and items are usually seasonal and aren’t always repeated, so it might not come into stock again. You can always use our 'notify me when available' button if the style is still available on our website just not the size you are looking fo
Can I cancel my order?
Our warehouse team look forward to receiving your order and will immediately prepare it once it has been processed. There is no option for the customer to cancel manually but there is a possibility that our Customer Services team may be able to cance
There is a problem with the pattern design on my product
We love designing products for you to enjoy while also considering our impact on the environment. We therefore encourage our suppliers to reduce fabric wastage during production to minimise the impact on global landfills. Due to the manufacturing cut
How do I find my order number?
Your order number will start with a hashtag and be 6-digits long (e.g. #123456), you can find this on your email confirmation and dispatch email confirmation underneath your delivery address and in the subject title of the email. If you are having is